Eligible items may be returned for Store Credit only. Returns must be returned within 7 days of the ship date received. Mall Good Vibes will not accept any returns after 7 days.
Returned items must be unworn and unwashed (free of any stains from dirt, sweat, makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our Distribution Center. No in-person drop offs will be accepted at our Distribution Center or Corporate Office. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
*FINAL SALE ITEMS (NON RETURNABLE, NO EXCEPTIONS):
All items such as tights, bodysuits, swimsuits, or undergarments are FINAL SALE and non-returnable.
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a store credit in the amount of your item, plus the cost of the shipping return.
Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 1-5 business days for return processing. Once your return has been processed, you'll be issued store credit through email.